Temporary mobile line for tourists traveling to Cuba. The plan includes 10 GB for browsing and using social media, 100 minutes for local and international calls, and 100 SMS messages to stay contacted.

● For beneficiaries over 18 years of age.

● Valid for 30 days from the moment it is activated by calling *666.

● A maximum of 3 lines can be purchased per beneficiary.

● The beneficiary must present the passport or identity card registered at the time of purchase and the secret code.

● This line does not allow recharging.

● Once the SIM is activated in Cuba, the following additional minute and data packages can be purchased to extend the line's validity for another 30 days up to a maximum of 90 days.

- Additional Package 10GB for €26.45

- Additional Package 20GB for €33.35

- Additional Package 50GB for €57.50

- Additional Package 20 Minutes for €10.35

- Additional Package 30 Minutes for €14.15

● You can collect your Tourist SIM at the collection office selected during purchase.

● The recipient has up to 30 days to collect their Tourist SIM.

Frequently Asked Questions

1. Can I use the service with an eSIM?

A/ Currently, it is not possible to use the service with an eSIM. The service requires a USIM. 

2. Can I cancel my Tourist SIM card purchase?

A/ You can request cancellation of your order within thirty days of the purchase date by contacting us at contact.jallshop@jallcomba.com. Your request will be reviewed. 

3. How do I contact customer service?

 Please Contact Us, or by chatting with us on the Store.

4. What phone specifications are required to use the service?

To use the service, your phone must be unlocked and operate on the following bands:

    NETWORK BAND FREQUENCY

       3G             8          900

       3G             1         2100

       4G             3         1800

To use the data service, you must configure the nauta access point on your phone.

5. How can I check the MB I have on my Turist SIM? How can I check how much time is left before my line expires?

By dialing *222*887#, you can see your available MB, minutes, and SMS messages, as well as the expiration date of your plan.